Last updated: September 2026
 

Flow State Plumbing (“Flow State Plumbing”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quotation, book our services or otherwise interact with us.

Flow State Plumbing operates in Ireland and processes personal data in accordance with applicable Irish and European data protection law, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

1. Who We Are

The organisation responsible for your personal data is:

Flow State Plumbing
Carrickmacross, Monaghan

Telephone: 0861629932 or 0851365131
Email: tom@flowstateplumbing.ie or seamus@flowstateplumbing.ie
Website: www.flowstateplumbing.ie 

For any questions regarding how we handle your personal data, please contact us using the details above.

Flow State Plumbing is the data controller for the personal information we collect and use in connection with our business.

2. What Personal Data We Collect

Depending on how you interact with us, we may collect some or all of the following information.

Contact Information

• Name

• Telephone number

• Email address

• Postal address

• Property or service address

Service Information

We may collect information relating to the plumbing or other services you request, including:

• Details of the plumbing or heating issue

• Information about your property relevant to the work

• Details of requested services

• Appointment and attendance information

• Photographs or videos provided to us

• Information about previous work where relevant

• Quotations and invoices

• Payment and transaction information

Communication Information

We may retain records of communications between you and Flow State Plumbing, including:

• Emails

• Telephone communications

• Text messages

• Website enquiries

• Other correspondence relating to our services

Payment Information

When you purchase our services, we may process information relating to payments, invoices and transactions.

Where payments are processed through a third-party payment provider, your payment card details may be processed directly by that provider rather than being stored by Flow
State Plumbing.

Website Information

When you visit our website, certain technical information may be collected automatically, depending on the website's configuration, cookies and other technologies in use.

This may include:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Referring website

• Approximate location information

• Website usage information

3. How We Collect Your Information

We may collect personal information when you:

• Contact us by telephone, email or other means

• Complete a contact or enquiry form on our website

• Request a quotation

• Book an appointment

• Purchase our services

• Provide information during a site visit

• Communicate with us about an existing job

• Make a payment

• Contact us regarding a complaint or service issue

• Interact with our website

• Contact us through social media or another third-party platform

We may also receive information from third parties where this is necessary to provide our services or operate our business lawfully.

4. How We Use Your Personal Data

We may use your personal information for purposes including:

• Responding to enquiries

• Providing quotations

• Scheduling appointments

• Providing plumbing and related services

• Communicating with customers

• Managing customer accounts

• Issuing invoices

• Processing payments

• Managing complaints and service issues

• Maintaining business records

• Providing customer support

• Complying with legal and regulatory obligations

• Protecting our business, customers and property

• Improving our services and website

• Sending marketing communications where we are legally permitted to do so

We will only use personal data for purposes that are lawful, fair and transparent.

5. Our Legal Bases for Processing

Under the GDPR, we must have a lawful basis for processing personal data.

Depending on the circumstances, Flow State Plumbing may rely on the following legal bases.

Performance of a Contract

We may process your personal information where it is necessary to provide services that you have requested or to take steps at your request before entering into a contract.

For example, we may use your name, address and contact details to arrange a plumbing appointment or provide a quotation.

Legal Obligation

We may process personal data where necessary to comply with a legal obligation.

For example, we may need to retain certain financial and transaction records for accounting
and tax purposes.

Legitimate Interests

We may process personal data where this is necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms.

Examples may include:

• Managing customer relationships

• Maintaining business records

• Protecting our business from fraud or misuse

• Managing and responding to complaints

• Improving our services

• Recovering unpaid amounts

• Maintaining the security of our website and systems

Consent

Where required, we may rely on your consent to process personal data.

Where processing is based on consent, you may withdraw that consent at any time.

Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

6. How We Store and Process Your Information

Flow State Plumbing uses Wix.com to host and operate our website.

Wix provides website hosting, website functionality, security, data storage and other services that allow us to operate our website and communicate with customers.

Where Wix processes personal data on our behalf, Wix acts as a data processor in accordance with applicable data protection requirements and its contractual arrangements with Flow State Plumbing.

Personal information submitted through our website, including information provided through contact or enquiry forms, may be stored and processed using Wix's systems.

Wix operates a global infrastructure and may process or store personal information in countries outside Ireland and the European Economic Area (EEA).

Where personal data is transferred outside the EEA, appropriate safeguards will be used where required under applicable data protection law.

For further information about how Wix processes personal data, please refer to Wix's own privacy documentation.

7. Information Submitted Through Our Website

If you contact Flow State Plumbing through a form on our website, we may collect information such as:

• Your name

• Telephone number

• Email address

• Property or service address

• Details of the plumbing or heating issue

• Preferred appointment information

• Any photographs, documents or other information you choose to provide

We use this information to respond to your enquiry, provide quotations, arrange appointments and provide the services you request.

Information submitted through our website may be processed and stored through Wix and other service providers used by Flow State Plumbing.

We do not use information submitted through our enquiry forms for unrelated purposes.

8. When We Share Your Information

We do not sell your personal information.

We may share personal information with trusted third parties where this is necessary to operate our business, provide our services or comply with legal obligations.

Depending on the circumstances, these may include:

• Accountants and professional advisers

• Payment providers

• Banking providers

• IT and website service providers

• Wix.com

• Website hosting providers

• Booking or scheduling software providers

• Accounting and invoicing software providers

• Suppliers where information is required to provide a service

• Subcontractors or other tradespeople involved in providing services

• Legal or regulatory authorities where required by law

• Insurers where necessary in relation to a claim

Where we use third-party service providers to process personal data on our behalf, we will take reasonable steps to ensure that appropriate data protection arrangements are in place.

9. International Data Transfers

Because Flow State Plumbing uses Wix and potentially other international service providers, your personal information may be processed outside Ireland or the European Economic Area (EEA).

Where personal data is transferred outside the EEA, we will ensure that an appropriate legal mechanism and suitable safeguards are in place where required by applicable data protection law.

This may include the use of appropriate contractual safeguards or transfers to countries recognised as providing an adequate level of protection for personal data.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including where necessary to meet legal, accounting, tax or reporting requirements.

Different types of information may therefore be retained for different periods.

For example:

• Customer and job records may be retained for as long as reasonably necessary to manage our relationship with you and deal with potential queries or disputes.

• Financial and accounting records will be retained for the period required by applicable tax and accounting legislation.

• Marketing information may be retained until you withdraw consent or object to the relevant marketing, subject to any applicable legal requirements.

• Website and technical information may be retained for periods determined by the relevant systems, cookies and analytics providers.

When personal information is no longer required, we will take reasonable steps to securely delete, anonymise or otherwise dispose of it.

11. Cookies and Wix Technologies

Our website is hosted on Wix and may use cookies and similar technologies provided by Wix.

Cookies are small files stored on your device that help websites operate and can be used for purposes such as remembering preferences, security, analytics and website functionality.

Some cookies are necessary for the website to function correctly, maintain security and provide core website functionality.

Other cookies, such as analytics or marketing cookies, may require your consent under applicable law.

Depending on the features enabled on our website, cookies may be used for purposes including:

• Website security

• Website functionality

• Remembering preferences

• Measuring website performance

• Understanding how visitors use our website

• Improving the website

• Analytics

• Marketing and advertising, where applicable

The exact cookies used by our website may change depending on the Wix features, applications and third-party services we use.

Where consent is required, we will seek your consent before using non-essential cookies or similar technologies.

You can manage or withdraw your cookie preferences through the cookie settings available on our website.

12. Analytics

Our website may use analytics tools to help us understand how visitors use the website and how well the website is performing.

Where Wix Analytics is enabled, the information collected will depend on the analytics and cookie settings configured for the website.

If we activate third-party analytics services, such as Google Analytics, those services may collect information about website visitors in accordance with their own privacy policies.

Where required, we will obtain appropriate consent before using non-essential analytics or tracking technologies.

We will update this Privacy Policy where necessary if we introduce additional analytics or tracking services that materially affect how personal information is processed.

13. Third-Party Services

In addition to Wix, Flow State Plumbing may use third-party services to operate our business and website.

Depending on the services we use, these may include:

• Payment providers

• Accounting and invoicing software

• Email providers

• Telephone or messaging services

• Appointment and booking software

• Website analytics providers

• Social media platforms

• Cloud storage providers

• IT and security providers

These third parties may process personal information on our behalf or act as independent controllers depending on the nature of the service.

Where a third party processes personal data on our behalf, we will take reasonable steps to ensure appropriate data protection arrangements are in place.

Third-party services may have their own privacy policies and terms, which we recommend reviewing where relevant.

14. Marketing Communications

We may occasionally contact customers or potential customers about Flow State Plumbing services, offers or updates where permitted by applicable law.

Where consent is required, we will only send marketing communications where the appropriate consent has been obtained.

You can unsubscribe from marketing communications at any time by contacting us or by using the unsubscribe option included in the relevant communication.

You can also object to direct marketing at any time.

15. Security of Your Information

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access

• Accidental loss

• Destruction

• Misuse

• Alteration

• Unauthorised disclosure

As our website is hosted through Wix, Wix provides security, hosting and infrastructure services for the website.

We also take reasonable steps to limit access to customer information to people who need it for legitimate business purposes.

However, no website, online service or electronic storage system can be guaranteed to be completely secure.

16. Your Data Protection Rights

Under applicable data protection law, you may have the following rights in relation to your personal data:

Right of Access

You can request a copy of the personal information we hold about you.

Right to Rectification

You can ask us to correct inaccurate or incomplete information.

Right to Erasure

In certain circumstances, you can ask us to delete your personal information.

Right to Restriction

In certain circumstances, you can ask us to restrict how we process your personal information.

Right to Object

You may have the right to object to certain types of processing, including processing based on legitimate interests and certain forms of direct marketing.

Right to Data Portability

Where applicable, you may request that certain personal information you have provided to us is supplied in a structured, commonly used and machine-readable format, or transferred to another organisation.

Right to Withdraw Consent

Where we rely on consent to process your personal data, you may withdraw that consent at any time.

The availability of these rights depends on the circumstances and applicable legal requirements.

17. How to Exercise Your Rights

If you wish to exercise any of your data protection rights, please contact us using the details below:

Flow State Plumbing
Carrickmacross, Monaghan.

Email: tom@flowstateplumbing.ie or seamus@flowstateplumbing.ie
Telephone: 0861629932 or 0851365131

Please provide sufficient information to allow us to identify you and understand your request.

We may need to request additional information to verify your identity before responding to certain requests.

We will respond to valid requests within the time period required by applicable data protection law.

18. Complaints

If you have concerns about how Flow State Plumbing handles your personal data, we encourage you to contact us first so that we can investigate and attempt to resolve the issue.

You also have the right to lodge a complaint with the Irish supervisory authority:

Data Protection Commission

21 Fitzwilliam Square South
Dublin 2
D02 RD28
Ireland

Website: www.dataprotection.ie

The Data Protection Commission is Ireland's supervisory authority for data protection.

19. Children's Privacy

Our services and website are not specifically directed towards children.

We do not knowingly collect personal information from children through our website.

If you believe that a child has provided us with personal information without appropriate permission, please contact us so that we can investigate and take appropriate action.

20. Third-Party Websites

Our website may contain links to websites operated by third parties.

These websites have their own privacy policies and terms.

Flow State Plumbing is not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

21. Social Media

Flow State Plumbing may operate social media accounts or include links to social media platforms on our website.

If you interact with us through a social media platform, the platform may collect and process your personal information in accordance with its own privacy policy and terms.

We recommend reviewing the privacy information provided by the relevant social media provider.

22. Automated Decision-Making

Flow State Plumbing does not currently use personal information to make decisions about individuals based solely on automated processing that produce legal or similarly significant effects.

If this changes, we will update this Privacy Policy and provide any information required under applicable data protection law.

23. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology or applicable data protection legislation.

The latest version will be published on this page with the date of the most recent update.

We recommend checking this page periodically for updates.
24. Contact Us

If you have any questions about this Privacy Policy or how Flow State Plumbing handles your personal data, please contact us:

Flow State Plumbing
Carrickmacross, Monaghan

Email: tom@flowstateplumbing.ie or seamus@flowstateplumbing.ie
Telephone: 0861629932 or 0851365131

Privacy Policy last updated: September 2026